Installation defects, including resulting leaks
This workmanship warranty covers defects in our new roofing installation and leaks resulting from those defects. We repair the covered work at no charge for the necessary labour and materials, for 10 years from completion and subject to payment in full. The coverage relates to our installation work; it is not a guarantee against every possible cause of a roof leak.
Manufacturer warranties are separate
Manufacturer product warranties remain separate and subject to the manufacturer’s written terms. Our workmanship warranty addresses our roofing installation. Keep the applicable product warranty with your accepted proposal and workmanship information so you can see which coverage relates to which part of the roof.
What falls outside this workmanship coverage
Exclusions include product defects, storm or impact damage, blocked drainage, building movement and third-party damage. Review the written warranty and project agreement for the full terms that apply to your installation. If the cause of a concern is unclear, contact us with the project details so we can discuss the next step.
Your approval before additional work
When required decking repairs or replacement become apparent, we photograph the affected areas and review the proposed work and additional cost with you before that extra work proceeds. Additional roof layers, concealed damage and other work outside the agreed scope require a written change agreement, with additional costs reviewed for your approval first.
Keep a clear record of your roof
Keep your accepted proposal, completion information, final invoice, approved changes and warranty documents together. Record the selected roofing products and colour. If a concern develops, share the property address, project details, a description of the issue and photographs taken from a safe position.
This page is an overview. The written warranty and project agreement set out the full coverage and terms for your installation.
Have a concern about your roof?
Call 236-707-0496 or email sales@sunsnowroofing.com. Describe what is happening and whether water is entering the home. We’ll discuss the next step based on the project records, access, availability and conditions.
